Privacy Policy

This Privacy Policy describes in detail how MCC ROIERS FZ LLC (“the Company”, “we”, “our”, or “us”) collects, manages, uses, and safeguards personal data relating to users who visit, browse, or make purchases on nexoelectronics.com (the “Website”).

Protecting personal data is a priority for us. All processing activities are carried out in accordance with applicable data protection laws and regulations, including, where applicable, Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”).

This Policy applies to all interactions with the Website, including but not limited to browsing, account registration, order placement, customer support communications, newsletter subscriptions, and any other services offered through nexoelectronics.com.

Data Controller

The Data Controller responsible for the processing of personal data is:

MCC ROIERS FZ LLC
Roiers FZ-LLC
Compass Building,
Al Shohada Road,
Al Hamra Industrial Zone-FZ,
Ras Al Khaimah,
United Arab Emirates

Email: info@nexoelectronics.com

1. Types of Personal Data Collected

Depending on how users interact with the Website, we may collect various categories of personal data.

1.1 Information Provided Directly by Users

Users may voluntarily provide personal data when filling in forms, placing orders, registering an account, or contacting us. This may include:

  • First and last name
  • Billing and shipping address
  • Email address and telephone number
  • Company name and VAT/tax identification number (if applicable)
  • Account login credentials (securely stored in encrypted form)
  • Order details, including products purchased, transaction references, and order history
  • Payment-related information (processed via secure third-party payment providers)
  • Communications submitted via contact forms, email, or customer support

Certain information is necessary to process transactions or provide specific services.

1.2 Data Collected Automatically

When users browse nexoelectronics.com, certain data is collected automatically through technical systems, server logs, and cookies, including:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Date and time of access
  • Pages visited and time spent
  • Clickstream and browsing behavior

This data is used to ensure website functionality, improve performance, enhance security, and optimize user experience.

1.3 Data Received from Third Parties

We may receive personal data from selected third parties, such as:

  • Payment service providers
  • Shipping and logistics partners
  • Analytics and website performance providers
  • Advertising and marketing platforms
  • Social media platforms when users interact with our official pages

These parties process data in accordance with contractual agreements and applicable data protection laws.

2. Purposes of Processing

We process personal data only for legitimate and specific purposes, including:

  • Creating and managing user accounts
  • Processing and fulfilling orders
  • Managing payments, invoicing, and deliveries
  • Providing customer support and responding to inquiries
  • Complying with legal, tax, and regulatory obligations
  • Preventing fraud and ensuring website security
  • Improving website functionality and user experience
  • Sending marketing communications (subject to consent where required)
  • Personalizing content and promotional offers when consent is provided

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract or pre-contractual measures
  • Compliance with legal obligations
  • Legitimate interests pursued by the Company (such as fraud prevention and service improvement)
  • User consent, where required

Users may withdraw their consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

4. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure HTTPS connections
  • Encrypted storage of sensitive data
  • Access control limited to authorized personnel
  • System monitoring and firewall protection
  • Regular security audits and backups

While we strive to protect personal data, no online system can guarantee absolute security.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected:

  • Account data: for the duration of the active account
  • Order and transaction data: in accordance with tax and accounting obligations
  • Customer support data: for the time necessary to resolve requests and for a limited follow-up period
  • Marketing data: until consent is withdrawn
  • Technical data: as specified in our Cookie Policy

After the retention period expires, data is securely deleted or anonymized.

6. Data Sharing

Personal data may be shared, where necessary, with:

  • Payment processors
  • Shipping and courier companies
  • Hosting and IT service providers
  • CRM and email marketing platforms
  • Legal, accounting, and tax advisors
  • Marketing and analytics service providers

All third parties are bound by confidentiality obligations and data protection agreements.

We do not sell personal data to third parties.

7. International Transfers

Personal data may be transferred to countries outside the user’s country of residence.

Where such transfers occur, we implement appropriate safeguards, including:

  • Standard Contractual Clauses approved by the European Commission
  • Transfers to countries subject to adequacy decisions
  • Other lawful transfer mechanisms under applicable law

8. Rights of Data Subjects

Subject to applicable laws, users may have the right to:

  • Access their personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion (“right to be forgotten”)
  • Restrict processing under certain conditions
  • Object to processing based on legitimate interests
  • Withdraw consent at any time
  • Request data portability

Requests may be submitted to:

info@nexoelectronics.com

We will respond within the timeframes required by applicable law.

Users also have the right to lodge a complaint with the competent supervisory authority.

9. Profiling and Automated Decision-Making

We may use automated tools to analyze browsing and purchasing behavior in order to improve product recommendations and marketing communications.

Such processing does not produce legal or similarly significant effects without explicit user consent where required.

10. External Links

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage users to review their respective privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices.

The updated version will always be published on this page with the effective date indicated.

12. Contact Information

For any questions regarding this Privacy Policy or the processing of personal data, please contact:

MCC ROIERS FZ LLC
Roiers FZ-LLC
Compass Building,
Al Shohada Road,
Al Hamra Industrial Zone-FZ,
Ras Al Khaimah,
United Arab Emirates

Email: info@nexoelectronics.com